Answers to your most common questions.

The ideal group size is 2-6 players per room, depending on the mission. Some rooms allow up to 7 or 8 players. For larger groups, we recommend booking several rooms in parallel - this also works well as a team duel.

The missions range from adventure and science to psycho thrillers. Artefacts is well suited for beginners, Doc Eisenbarth is atmospheric and moderate, Carrie is more intense and darker. Depending on the location, additional missions such as HackAttack, Starwreck or SUB:JECT may be available.

The price depends on the location, mission and group size. You will see the exact total price directly in the booking calendar for your selected date.

Yes. Rescheduling or cancellation is usually free up to 72 hours before the booking. After that, a fee may apply. Please email us with your booking number, location, original date and requested change.

Please contact us by email as soon as possible if you are running late. Since time slots are fixed, a significant delay may shorten your game time or require the booking to be moved.

Yes, as long as the mission's maximum player count is not exceeded. If fewer people attend and too much has already been paid, we will clarify the adjustment on site.

Depending on the booking, PayPal, credit card or bank transfer may be available online. Card payments are usually possible on site. The available payment methods are shown during the booking process.

Choose location, mission, date and time in the booking calendar. After booking, you will receive a confirmation by email. Go to bookingsübersicht

Many missions can be played in German and English. If you need an English briefing, please mention it directly when booking or by email.

For online payments, the invoice is usually sent automatically by email. For company bookings, please send us the invoice details so we can assign them correctly.

Spontaneous bookings are possible if slots are available. Online booking is safer because you can immediately see which missions and times are still free.

For weekends, holidays, bachelor parties, birthdays and company events, we recommend booking as early as possible. During the week, short-notice dates are more often available.

Yes. For larger groups, companies, school classes or bachelor parties, we recommend booking several rooms in parallel. This way everyone starts at roughly the same time and you can compare results afterwards.

Depending on the location, EscapeVenture offers real escape rooms and other experience formats. Check the relevant location page or ask by email if you are looking for a specific format.

VR games can be booked via the online calendar just like our escape rooms. Select the desired category, location, date, time and group size. The calendar immediately shows which dates are available.

EscapeVenture is available in Hamburg, Braunschweig, Leipzig and Magdeburg. Available rooms, group sizes and themes may differ by location.

Check the city and address of the selected mission in the booking calendar. The location page and your booking confirmation also show where you will play.

Online escape games are digital puzzle adventures that can be played from anywhere. They are suitable for groups, teams or friends who cannot be at one location together.

Please arrive at the location 5-10 minutes before the game starts. This leaves enough time for greeting, briefing and a relaxed start.

Yes. The minimum age depends on the mission. Many adventures are suitable from around age 12, while more intense or darker rooms are usually recommended from 14 or 16. Details are listed on each mission page.

You do not need special equipment. Comfortable clothing is enough. Curiosity, teamwork and punctual arrival matter most. Bags, jackets and personal items can be stored on site.

If minors play without a legal guardian present, we need a signed consent form from a legal guardian. The completed and signed form must be brought to the game.

Download consent form

Our missions do not require athletic actions such as running or climbing. Participation is still at your own responsibility. If in doubt, please speak to your doctor beforehand.

This depends on age, mission and location. For younger groups, we recommend adult supervision or a quick email check with us beforehand.

Heavily intoxicated or visibly impaired people may be excluded from the game for safety reasons. The on-site team decides whether participation is possible.

Before the game starts, the game master explains all rules: how to handle props, safety instructions and behavior in the room. Please follow these instructions so the experience stays exciting, fair and safe.

Player safety is our top priority. The doors are not locked, so you can leave the room at any time. However, our rooms are not barrier-free, as structural conditions may include steps, narrow passages and other obstacles.

Yes. The game master follows the game via cameras or technical systems so they can give hints and react in an emergency. Monitoring is used for safety and game support.

Our missions are not dangerous and do not require physical effort such as running or climbing. As long as you follow the rules, an escape room is no riskier than visiting a restaurant.

Of course, you can trip or bump into something anywhere, so participation is at your own responsibility. EscapeVenture is not suitable for people with severe claustrophobia, panic attacks or strong discomfort in narrow or dark rooms.

Our missions focus on atmosphere, story and tension. Classic jump scares are not the main focus. Some rooms can be darker or more intense, especially psycho and thriller missions.

No. You need neither prior knowledge nor strength. Team spirit, logic, communication, attention and a willingness to think creatively together are more important.

Gameplay is usually 60 minutes. Including arrival, briefing and wrap-up photo, you should plan around 75-90 minutes in total.

The actual gameplay lasts a maximum of 60 minutes. If you solve all puzzles earlier, the mission ends accordingly.

Then the game ends when time runs out. The experience is still not lost: tension, puzzles and teamwork are what matter. On request, the game master can explain remaining puzzles afterwards.

You are welcome to share your experience on social media. Please avoid spoiling specific puzzles or solutions so other teams can enjoy the same fun.

You can give feedback directly to the game master on site, leave it on our review platforms and online profiles, or email alexander@escapeventure.com senden.

If your game experience was affected in any way, please let us know. We want to clarify and improve it transparently.

During the game sind Fotos und Videos im Raum nicht erlaubt, damit Rätsel geschützt bleiben. After the game könnt ihr in dafür vorgesehenen Bereichen gern Fotos machen.

Yes. EscapeVenture is suitable for team events, company parties, birthdays, bachelor parties and private groups. Depending on group size, we split you into teams that play several rooms in parallel.

On request, we can organize reception, greeting, parallel games, moderated evaluation or award ceremony and catering in cooperation with partners.

In many cases, you can add more people as long as the maximum player count of the room is not exceeded. The adjustment is made on site.

The games Artefacts, Doc Eisenbarth, Carrie, HackAttack and Starwreck are real furnished escape rooms - not VR or purely virtual experiences.

Yes. Vouchers can be purchased online and redeemed later for a suitable date. View voucher

Choose your date in the booking calendar and enter the voucher code in the designated field. The voucher value will then be applied to the booking.

The validity is stated on the voucher or in the order confirmation. If you are unsure, email us the voucher code and we will check it.

For school classes, clubs, educational institutions, companies or very large groups, we are happy to prepare an individual offer. Please send us the location, number of people and preferred date.

We regularly look for support at our locations. Current vacancies can be found on the website. Unsolicited applications can be sent to jobs@escapeventure.com senden.

If you are interested in partnerships, cooperation or franchise opportunities with EscapeVenture, contact alexander@escapeventure.com.

All locations are easy to reach. Detailed information about directions, parking and public transport can be found on the relevant location page and in your booking confirmation.

This differs by location. On the location pages you will find specific information about parking, public transport and walking routes. Always plan a little extra time when arriving by car.

The rooms are heated. Air conditioning is not available at every location. Unfortunately, pets are not allowed inside the rooms.

The best way is by email at info@escapeventure.com. For content-related feedback, you can also contact alexander@escapeventure.com .

Send us your booking number, location, original date and new preferred date. We will check availability and get back to you.