FAQ

How many people can participate?

The optimal group size at EscapeVenture is typically between 2 and 6 people per room. Larger groups can book multiple rooms simultaneously, and there's an option to play with more than 6 people by booking multiple rooms and competing against each other.

How much does an escape game cost?

Prices may vary depending on the game and group size. Exact information can be found on the website.

Can I cancel or change my booking?

Yes, cancellations and changes are free of charge up to 72 hours before the game starts. After that, a cancellation fee of 50 euros per game applies.

Can I change the number of participants after booking?

Yes, you can change the number of participants at any time up to the maximum allowed number of players per game. The price will be adjusted on-site, and any difference will be settled on-site.

How can I make a reservation?

If you choose on-site payment, the game will be reserved for you, and you will receive a reservation confirmation email, which you should bring to the game. The invoice will be automatically sent by email after payment.

What payment methods are accepted?

EscapeVenture accepts PayPal, credit card, and bank transfer payments on the website. On-site payments can be made by credit card or debit card, cash payment is not possible. If fewer players show up than booked, the overpaid amount will be refunded on-site. If more players participate, the additional amount can be paid on-site.

How do I receive an invoice?

You will receive a commercial invoice for all games automatically immediately after payment. Therefore, please ensure that you provide the correct billing address during the order process. Companies can usually deduct the invoice as team-building measures for tax purposes.

In which languages are the games available?

All games at EscapeVenture are available in both German and English, so both German-speaking and English-speaking players can enjoy a complete experience.

How do I book a VR game?

VR games are only offered in Magdeburg. They can be played by 2, 4, 6, or 8 people. Unfortunately, an odd number of players is not possible due to the setup. 2 or 4 players should please book VR Box 1 or 2. 6 or 8 players should book both VR Boxes simultaneously.

When should I arrive for the escape game?

It is recommended to arrive about 5 minutes before your booked time to make all necessary preparations.

Are there age restrictions for participation?

Accompanied by an adult: Artefacts from 6 years old. VR games and Doc Eisenbarth from 12 years old. Carrie from 14 years old. Without adult supervision: Artefacts from 12 years old, Doc Eisenbarth from 14 years old, Carrie from 16 years old. Toddlers under 6 years old are not charged.

What should I bring to the game?

For the classic escape games, no special equipment is required; comfortable clothing is recommended. For VR games, no special equipment is necessary either, as the VR goggles and all necessary devices are provided by EscapeVenture. However, it is advisable not to wear bulky or heavy clothing, as it could restrict movement during the VR experience. Additionally, updo hairstyles may be inconvenient. If needed, glasses wearers can wear their eyewear under the VR goggles.

Do I need to obtain consent?

At EscapeVenture, a consent form is required for participants under 16 years old. The consent form is an important document that must be filled out and signed by the legal guardian to confirm consent to participate in the game. You can download the form here.

Can pregnant women also participate?

The missions are in no way dangerous, and no physical exertion (running, climbing, etc.) is required. However, it is essential for participants, even amidst excitement, to remain calm and follow

What are the game rules?

Before the game starts, the game master explains the rules. These include safety instructions, handling of props and puzzles, and behavior during the game. The instructions of the game master are to be followed for a safe and enjoyable gaming experience.

Are EscapeVenture escape rooms safe and accessible?

Player safety is the top priority. The doors are not locked, so players can exit the room at any time. Unfortunately, the games are not wheelchair accessible.

Is there monitoring during the game?

Yes, the games are monitored by staff. Cameras in the rooms allow game masters to track progress and provide assistance if needed.

Are the missions dangerous?

Our missions are in no way dangerous, and no physical exertion (running, climbing, etc.) is required. As long as the rules announced at the beginning are followed, the course should not be more dangerous than visiting a restaurant. Of course, stumbling or bumping is possible anywhere and at any time, so participation is always at your own risk. EscapeVenture is not suitable for people with claustrophobia, panic attacks, discomfort in tight and dark spaces, or similar conditions.

Do you need special knowledge or physical strength to play?

No! The missions do not require extraordinary skills or abilities. The tasks are solvable for everyone. Above all, you need teamwork, logic, and creativity to master the tasks.

How long does a game last?

What happens if we don't solve the game?

If you don't achieve the goal within the specified time, the game will end. The fun and the experience are the focus, regardless of the outcome of the game.

How can I share my gaming experience or provide feedback?

You can share your experience on social media without revealing game details. You can provide feedback online or directly to the EscapeVenture team. If your gaming experience was impacted, please inform the game master or email alexander@escapeventure.com so we can address it.

Can I take photos or videos after the game?

Taking photos and filming in the rooms during the game is not allowed. However, you can take photos in designated areas after the game.

Can I book for private events or corporate gatherings?

Yes, EscapeVenture is an excellent choice for private events and team-building activities. Contact us for personalized offers and reservations.

Are there job openings?

EscapeVenture is constantly looking for new talent at its locations in Hamburg, Braunschweig, Magdeburg, and Leipzig. You can find current job listings under the 'Jobs' section on the website. You can also submit a speculative application by emailing jobs@escapeventure.com.

Are there opportunities for collaboration or expansion?

For partnerships or franchise opportunities, please contact alexander@escapeventure.com directly.